Pylon has raised US$17 million to improve the B2B customer experience
Startup Pylon has led a funding round that has raised US$17 million. Investors praised the potential of its platform to serve customers in the B2B sector.
Pylon is a young project based in San Francisco. In 2023, the startup received an initial investment of US$3.2 million. At the time, the participants in the funding round saw the potential of a solution to help B2B companies. This is a platform that helps track, analyse, and manage customer communications in the B2B sector. The platform collects and analyses information from various channels such as Slack, Microsoft Teams, and Discord.
After a year, the startup showed promising progress with the project. It listened to the needs of the market and expanded the platform’s functionality. In addition to the features outlined above, the solution allows you to track interactions through:
– tickets;
– chatbots;
– email and other traditional channels.
A number of companies participated in testing the product. They were pleased with the functionality and found the platform easy to use. After receiving positive feedback, Pylon decided to conduct another round of funding – and it did not fail. It raised a whopping US$17 million.
The platform’s relevance to the market
According to co-founder Marty Kausas, the initial idea for the platform was just the first step. While working on the product, the team realised that customers needed more than just a multi-channel approach. As a result, the decision was in favour of an extension of the platform’s functionality. The startup focused on the needs and challenges of the B2B space. The goal was to create a product that would address the most common requests of the sector’s representatives.
The change in strategy brought the expected result – and the solution reached a relatively new level. The developers tried to combine all the necessary tools for B2B business on the platform. This approach proved to be highly beneficial, taking into account the trends of the modern market. In the past, customers preferred to use best-in-class but customised SaaS solutions. Now, they are looking for a product that allows them to close multiple lines of business simultaneously. They are also looking for a single service provider to save time and resources.
A similar situation was observed in the B2B sector. Customers had to buy tickets, bots and other tools from different vendors. However, with the Pylon platform, all the necessary tools are in one system.
About the startup
Pylon is a high-growth company in the martech space. In 2023, it served only a few customers, and by the end of 2024, it had more than 250. The number of employees has also grown quickly. Initially, five people worked on the project, and now there are 14 highly qualified specialists. In addition, the startup plans to attract new employees to solve new tasks.
